Knowledge Base/Android App

Need help with notifications?

Michael Mizrahi
posted this on July 28, 2011 02:05 PM

Notification settings can be found in the global settings of the app. You can mute them for periods of time, turn vibrate on and off, turn off notifications for liked messages, etc.

You can also mute a particular group in that group’s settings. Hit “mute” in the group settings. You can still participate in the group, it just won't push notifications to your phone when you're outside of the app.  Do the same to turn the notifications back on when you are ready to hear from those chatty Kathy’s.

Having trouble receiving the notifications? Make sure you are not muted or using Office Mode in any of your groups.  Also, check that your account isn't stopped. This can happen if you text STOP (all caps) to a group message or if you chose to "Stop GroupMe Service" from your account settings page on our website.  You can resume your account by texting RESUME (all caps) to a group or the short code 47687. 

If all of these seem correct, try logging out and back into the app. If it STILL isn't working, email us at support@groupme.com. Always happy to help! #)

 
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