Knowledge Base/GroupMe Basics

When I try to add someone to my group, nothing happens!

Steve Spillman
posted this on August 22, 2011 11:49 AM

After a member of your group leaves the group, you cannot add them again. That's a protection against spamming users who don't want to be in the group. If the app tells you that adding a member is "not allowed" or nothing seems to happen when you invite them, it's because they were once a member of your group but aren't anymore. 

To get back in, have them log on to groupme.com, and go to https://app.groupme.com/former_groups. Then click rejoin for whichever group they would like to rejoin.
From there, they'll be added back in and start receiving messages over SMS or in the app (whatever their preference is).

The other options if they are using the Android/iOS app is to have them go into the global settings of the app and rejoin there under Show former groups.

Lastly, they can send a any text to the group number from their phone. 

 

 

Comments

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Jamie Ott

The person that I am trying to have rejoin my group never had the app until now (After he disbanned) and he is trying to get in again. He deleted the text thread of the groupme group. Can anyone give me the format that he can use to try and rejoin my group either through the app or SMS? Thanks! :)

November 07, 2011 08:38 PM
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calvin smith

Tried to add friend this is what I get "Clites Justin has not responded yet, so you can't re-add them. They can rejoin permanently by sending any message to the group." .....When he tries to send message to rejoin this is what he gets.  ...."7548885452 his a ladling#. Reply Y to send all TXT to this # as voice messages for $0.25/msg. + std msg fee. Details @ text.com, textttolandline"

November 08, 2011 12:27 PM
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Sarrahsomeone

I'm having the same issue as Calvin Smith.... what should my friends do in order to join the group???????

November 10, 2011 11:18 PM
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Julia Heffernan
GroupMe

Hi there,

I am terribly sorry for the inconvenience. This is a known error affecting a small number of groups created in the last week (November 7-November 11, 2011). Unfortunately, we cannot fix the issue for Verizon subscribers. Your best bet is to start a new group—everything should work fine.

Again, I am sorry for the trouble. Thanks for using GroupMe! #)

November 15, 2011 05:44 PM
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psalamin

I am having a similar issue as Calvin Smith and Sarrahsomeone above.... one member of my group is able to reply however the other 4 members (Verizon users) are not able to reply. I am a Verizon user but seem to be able to use the group text just fine. I am a part of three groups and only one of them seems to be having this issue. I have deleted and started a new group as suggested and that doesn't seem to fix our issue, unfortunately. Are there any other suggestions? 

November 17, 2011 09:53 PM
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Julia Heffernan
GroupMe

Hey psalamin,

That's no good! Can you email me at support@groupme.com so I can take a look at your account and see if I can figure out the problem?  Thanks! #)

November 18, 2011 10:03 AM
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Harshal Kulkarni

I am having same issue as Calvin Smith and psalamin above. Sending email to support@groupme.com

. Also I am using a a windows phone client. Please update it to real version soooooon! I love GroupMe service.

November 26, 2011 01:36 PM
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Desiredfortunes

my text messages were not workin when my business partner sent the first request now i cant join the group until the i respond to first request that i never recieved

December 19, 2011 02:54 PM
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Michelle Patton Williams

We started a group so our church worship team could communicate more effectively.  One member did not have a smart phone at the time and opted out because the texts were overwhelming.  Well, she got her smart phone this week, added the GroupMe app, and wants to join the group.  She can message with me using GroupMe, but she can't find our group and initially, it couldn't find her.  We tried to re-add her using her cell number and it said she couldn't be added.  We tried adding her using her email and it invited her, but when she tries to get in with the email, it won't let her.  She logs in via Facebook, so I suggested she try logging in using her email account and see what happens.  Still didn't work.  I suggested she try to log in via the email on her computer and see if it would at least make the connection there.  Am still waiting to see if she had any luck.  Do you have any suggestions?

December 26, 2011 12:25 PM
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Hindy Kraus

I've been having the same issue. We created a family group. One of my sisters' names is on the member list but she cannot see any messages from the group. I tried to remove her and readd her but it won't let me.....Can you tell me why she cannot see that she is part of the group? She's using sms.

 

Thank You!

December 27, 2011 03:14 PM
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Jesús Javier Morales Pozo

I have the problem of adding a former member of the group again. The new version of the app has no group number, so i would like to now how can I reinstall a person as a member of my group.

In the post you wrote: ".... If they want to re-join without sending a message, they can send #rejoin....",  but you didn't say where they need to send  the #rejoin command.

Thank You!

December 30, 2011 09:39 AM
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Wendy Wolfe

Same problem as Jesus, a friend accidentally quit, but we don't have a group number to text "#rejoin" to.  Where are they supposed to send the text?  Otherwise, having a great time.

January 04, 2012 08:32 PM
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Steve Joseph

Same problem here. How do I find out what my group number is?

January 09, 2012 11:58 AM
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Donald Kalinowski

Yes, I have the same problem. My cousin started a group, and invited me in. I was fine until I accidently deleted myself from his group instead of putting it on sleep. I don't know how to add myself back into his group? How can I resolve this please? He's been trying on his end also.

January 09, 2012 12:40 PM
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Wendy Wolfe

Here is the response I got to my trouble ticket.  Honestly, if she didn't also provide my group number, I still couldn't find it, so I've asked that they update the FAQ with a detailed explaination of how to find your group number.  As for me - we just killed off the group and quickly created a new group to resolve the problem.  The advantages of a small group.

 

Hi Wendy,

Sorry for the trouble. You can find the group's phone number if you sync the groups with your phone's contacts or if you log on to the website.

 

January 09, 2012 01:17 PM
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Julia Heffernan
GroupMe

Hi everyone, I'm sorry for the trouble.  You can find your group number by logging onto the website and clicking on the group. The number will be underneath the name.  Another option is if you have synced your groups with your address book then the number should appear in your address book.  We will be adding it back to the app soon--stay tuned for updates! And as always, please do not hesitate to email support@groupme.com with any questions! #)

January 11, 2012 04:18 PM
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Teng Seow Li
to rejoin or to send command to RUSSIA phone no is chargable and is costly. anyway to send online or FREE method?
March 05, 2012 09:44 PM
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Abel Bucio Jr

I'm having the same problem I send the #rejoin to the group number but it keeps telling me "Sorry, but you are not a member of this group. Text #new to start a new one." What can I do?

April 15, 2012 09:39 PM
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Jerad

Same problem. I two people who have timed out of the group want to be included. They text the number with anything and it tells them "sorry." I try to add them again via the app and it says "sorry." They text #rejoin to the number and it tells them "sorry." They can only create a new group. Why can't they rejoin ours?

April 30, 2012 11:46 AM
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Gary Grafe

Same problem here....some frustrated parents on my soccer team...if this one bug was fixed...it would be a perfect application.  This app saved us at a soccer tournament when game times kept changing due to scattered thunderstorms.

May 01, 2012 06:09 PM
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Julia Heffernan
GroupMe

Hi guys, I'm sorry for the trouble. We are working on some different ways to rejoin groups, but right now the best way is through the web.  

To get back in, have them log on to groupme.com, scroll down to the bottom of the page and click "Show former groups". Then click rejoin.
From there, they'll be added back in and start receiving messages over SMS or in the app (whatever their preference is).

Let me know if you have any other questions or run in to trouble, just shoot an email to support@groupme.com. Happy to help further. #)

May 03, 2012 04:48 PM
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Arrooo4445
I keep trying to add someone who didn't originally accept the text. I have tried going into the groupie.com website and scroll down but I do not see anything that says "show former groups" . What can I do?
May 14, 2012 03:14 PM
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Julia Heffernan
GroupMe

Great news! You can rejoin groups in the Android and iPhone apps! 

Go to the global settings, click show former groups and then rejoin. #)

May 24, 2012 01:46 PM
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Jennifer Paulsen

I have 8 group members that ONLY use this with SMS.  For some reason or another, it says "they left the group due to inactivity."   Is there a way that they can rejoin through texting?

May 24, 2012 07:05 PM
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Mike

I just got the answer.  The person who got kicked out needs to go to Groupme.com, register on the site and go to "former Groups" and add themselves back to the desired group

June 27, 2012 05:44 PM
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Janice Johnson

One of my members says "they left the group due to inactivity."   Can they rejoin through texting and NOT have to go to groupme.com to register? They don't have a computer where they can do this. Can I add them back myself? 

October 28, 2012 10:30 AM
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Mark Smithivas

I've also lost subscribers due to the inactivity issue. You guys really need to disable that. Often a new member won't have anything to say right away until they get a feel for the group message flow. They shouldn't be penalized for that.

October 30, 2012 10:38 PM
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Janice Johnson

Going to the former group and adding them doesn't work because there is no former group. I had to cntact customer service to have them add the person. BUT why does it take so long to get the person added back? I'm still waiting. It really is insane because now I have to wait until that person gets added before I send out another group text.

October 30, 2012 11:11 PM
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Karishmapatel

Hello team,

 

This is avneesh and i am facing a problem to add people who has left me but still i have to rejoin again so what should i do in that case so please let me know the same.

November 01, 2012 08:54 PM
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