Knowledge Base/iOS App

Basic Troubleshooting for iPhone

Julia Heffernan
posted this on October 27, 2011 02:43 PM

Is GroupMe doing something totally weird on your iPhone?  Something it has never done before like freezing or not loading pictures? Are you pulling your hair out trying to figure out the problem?  Try these troubleshooting steps!

 

1. Check all global settings (gear icon in the left drawer) to make sure your preferences were not reset during a recent update. 

2.  Make sure you are using the most up to date version of GroupMe.

3. Force quit the app (double click home button)

4.  Log out and back in (don't worry, no groups will be lost!) 

5. In the iOS Settings, Reset the app. Settings -> GroupMe -> Reset

If none of these steps fix your problem, take a deep breath and please email us at support@groupme.com.  We are more than happy to help! #)

 
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