Knowledge Base/BlackBerry App

Basic Troubleshooting for BlackBerry

Julia Heffernan
posted this on October 27, 2011 15:06

Is Groupme acting totally weird on your BlackBerry?  Are you going crazy trying to find the problem?  Try these basic troubleshooting steps:

1.  Make sure you are using the most up to date version of the BlackBerry app

2. - Go to Settings in the main menu of the GroupMe app.
    - Select SMS from the toggle between SMS and In-app
    - Press back/escape and save.
    - Go back into Settings and select In-app again, and save.

3. -In GroupMe on the device, hit the Menu key and select Settings 

    -On the Settings screen, select the Menu key again and select About
    -Select Reset Token and confirm by saying Yes in the resulting pop-up.

4.  Try uninstalling and reinstalling the app

5.  Restart your phone 

Note: The GroupMe for BlackBerry app is generally compatible with devices running BlackBerry OS 5.0 or greater.

 

If you are still running into problems, please email us at support@groupme.com.  We are more than happy to help! #)

 
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