Knowledge Base/Android App

Basic Troubleshooting for Android

Julia Heffernan
posted this on October 27, 2011 03:12 PM

Is GroupMe doing doing something totally weird on your Android phone?  Something it has never done before? Are you pulling your hair out trying to figure out the problem?  Try these troubleshooting steps!

1. Make sure you are using the most up to date version of the app.

2. Log out and back into the app. Don't worry, your groups will be fine!

3. Try going to your phone's system settings, applications, GroupMe, then clear the cache and clear the data (you will have to re-login). Your groups will be fine!

4. Uninstall and reinstall the app. Again, don't worry! Your groups will be just fine.

5. Restart your phone

Still not working? Email us at support@groupme.com so we can help you get this resolved ASAP. #)

 
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